Company Description
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.
Come join us and impact the future of AUTODOC!
Job Description
To further strengthen our Digital Marketing and Customer Management team, we are looking for a Senior Loyalty Manager (m/f/d) who will play a primary role in shaping, optimizing, and managing all customer loyalty initiatives at AUTODOC. Your mission is to turn first‑time buyers into loyal repeat customers, increase customer lifetime value, and build a loyalty ecosystem that delivers tangible added value.
Key Responsibilities:
Loyalty Strategy & Program Development
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Develop and enhance the company’s loyalty program.
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Define and monitor key KPIs such as retention rate, activation of new customers and one-time, LTV, Incentive usage rate, abandoned baskets CR
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Analyze customer behavior and identify strategic opportunities for retention and activation growth.
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Segment customers based on purchase behavior
Data Analysis & Reporting
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Evaluate campaign performance and loyalty KPIs to drive continuous improvement
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Collaborate with Data/BI teams to generate insights
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Conduct tests on incentives, discounts, bundles, and loyalty program features.
Customer Insights & Market Research
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Identify customer needs within the automotive aftermarket segment.
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Benchmark loyalty programs in e‑commerce and the automotive industry.
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Develop new benefits such as workshop partnerships, exclusive discounts, or service packag
Qualifications
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Proven experience in loyalty management within e‑commerce or a similar industry
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Strong analytical skills
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Solid understanding of e‑commerce metrics and customer lifecycle behavior.
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Experience in the automotive aftermarket is a plus but not required.
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Strategic mindset combined with hands‑on execution skills.
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Excellent communication skills ability to work cross‑functionally
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Fluent English (spoken and written); Russian or Ukrainian would be a plus
Additional Information
What do we offer?
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Competitive salaries based on your professional experience
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Fast growing international company with stable employment
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Annual vacation of 25 working days and 1 additional day off on your birthday
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Meal Allowance (Meal Card)
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Health Care Insurance Plan (Fidelidade)
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Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
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AUTODOC Corporate Discount (up to 500 Euros per annualy) to order parts for their own use at special discounted rate
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Retail discounts of up to 75% on travel, technology, fashion and much more
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Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
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Free English and German language classes
