Location: Braga/Lisbon (Portugal)
Company: Nestlé Business Solutions (NBS)
Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)
Languages: Good level of English
About us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
For our NBS Order to Cash (O2C) department, we are currently looking for a Cash Collection Specialist.
Reporting to Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing On Time Payment for all customers.
Manage customer/account queries to ensure sales ledger balances are clean on customer account
Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers
Notify markets of uncollectable debt risks & mitigate where possible
Collection activities based on Market Collection Strategy
Respond to incoming collection concerns from the customer and internal stakeholders
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts
Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s)
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving
Execute identified business and internal controls of Collections processes
Review and propose updates, through company, to the Standard Routines due to legal or process changes
What will make you successful
Degree in Business, Finance, Economics or similar
Good level of English (mandatory)
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel)
Strong problem solving and analytical skills
High Customer Service skills
Able to propose and implement improvements in procedures
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program to get you where you aim to be
