Sou uma empresa: Meliá Hotels International
ME Lisbon is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests.
Mission: The Bellman is responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. This position is essential for ensuring a warm welcome and farewell, enhancing the overall guest experience.
What will you have to do?
Welcome guests at the hotel entrance with a professional, warm, and elegant attitude, ensuring an excellent first impression.
Remain at the hotel entrance, opening doors, managing the flow of guest arrivals and departures, and ensuring safety and organization.
Assist with parking guests vehicles (valet parking, when applicable), ensuring safety and proper handling of all cars.
Transport, store, and deliver luggage carefully and efficiently, ensuring the security and good condition of guests belongings.
Provide information about hotel services, transportation, local attractions, and experiences in a proactive manner.
Maintain constant communication with the reception team regarding arrivals, departures, special requests, and VIP guests, ensuring personalized service.
Ensure the entrance, lobby, and surrounding areas are always clean, organized, and aligned with the hotels luxury standards.
Respond promptly and professionally to guest requests or complaints, ensuring quick and effective resolution.
What are we looking for?
Education in Hospitality or Tourism is a plus;
Minimum of 1 year of experience in a similar role;
Fluency in Portuguese and English;
Strong customer service orientation and attention to detail;
Excellent communication and professional presentation;
Knowledge of hotel operations, safety procedures, and emergency protocols.
Requisitos :
