About the job
As a Senior Front Support Officer you will be in the center of providing professional service to our Swiss Relationship Managers (RMs) in Switzerland and their clients. You will ensure flawless administrative and operational handling of client requests, accept and place market Reception and Transmission Orders (RTO) and support clients regarding MyWealth E-Banking queries, while maintaining the highest standards of compliance, risk awareness and client satisfaction
Your Main Activities Are
Direct support the Swiss Front teams on the following tasks i) process loan creation, renewals and related Know Your Customer (KYC) data entry in the workflow system; ii) prepare, verify and execute payments (signature checks, economic background validation, post execution controls) and; iii) manage account closures, securities in/out transfers, and account balance transactions
Acceptance and execution of Reception and Transmission Orders (RTO) from clients and RMs, by imputing the orders in system or trade them over phone, performing post transaction execution checks and providing execution confirmation details to clients/RM
MyWealth Ebanking hotline and mailbox management by answering to clients and RMs requests, resolving issues, and coordinating with specialist teams and also handling the fraud activity tool
Manage Insurance & Broker technical accounts by i) interacting with Life Insurances and Brokers and responding to their requests; ii) managing the Technical Account Life Insurance accounts life cycle and; iii) updating the KYC information and legal documents
Profile and Skills to Success
Fluent in English and French level allowing to interact orally
2 years or more of experience in a similar function
General know-how of banking transactions
Client focus, reliable and service oriented
Manage multiple administrative parallel requests
Show commitment, respond timely and work accurately
Operational excellence and teamspirit
Be agile and strive for improvement
Client Centric Mindset - You thrive on delivering a seamless experience for high net worth clients and internal partners
Analytical Rigor - You spot inconsistencies, verify data and conduct post trade checks with meticulous attention
Collaborative Spirit - You work closely with RMs, Assistants, Compliance, Information Technology (IT) and Operations to resolve issues quickly
Risk Aware Attitude - You recognise red flags, adhere to controls and are comfortable escalating concerns
Continuous Learner - You stay abreast of banking products, regulatory changes and digital service enhancements
#LI-Hybrid
Why joining BNP Paribas?
BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:
Corporate & Institutional Banking (CIB) , connects corporate clients needing financing and institutional clients looking for investment opportunities;
Commercial, Personal Banking & Services (CPBS) , brings together all the Group’s commercial & personal banking and several specialised businesses;
Investment & Protection Services (IPS) , combines a unique continuum of products and services across protection, saving, investment and real-estate.
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion Commitment
BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page .
- Please note that only applications submitted in English will be considered.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
