Hiring | Locks & Mobile Key Support Engineer
Lisbon, Portugal
On-site
Monday to Friday (8:00–17:00 / 9:00–18:00)
€1,150 net × 12 months
English C1+ Required
We are looking for a Technical Support Engineer to join a leading technology company specializing in hospitality solutions, including electronic locks, access control, RFID technologies, and mobile key systems.
This role is ideal for someone with a customer support or service desk background who enjoys troubleshooting technical issues, managing support tickets, and helping customers solve problems.
Must-Have Requirements
- 1+ year of experience in Technical Support, Help Desk, Service Desk, or Customer Support
- Experience working with ticketing systems and incident management processes
- Strong troubleshooting and remote support skills
- Basic networking knowledge
- Experience supporting Windows environments and remote diagnostic tools
- Experience working with SLA-driven support environments
- Professional English communication skills (C1+)
- Portuguese residency
Nice to Have
- Experience with electronic locking systems
- Access control technologies
- RFID solutions and card technologies
- Mobile key solutions
- Hospitality or hotel technology environments
What We're Looking For
- Strong customer-facing communication skills
- Ability to investigate and resolve technical issues independently
- Experience managing and prioritizing support tickets
- Problem-solving mindset and attention to detail
- Team player with a proactive attitude
If you're interested or know someone who could be a great fit, feel free to send me a message or share your CV : [email protected]
Job Type: Full-time
Pay: 1,000.00€ - 1,050.00€ per month
Work Location: In person
