Work with amazing brands and enjoy Lisbon. Our client is seeking for professional and ambitious personnel to work for a Customer Support in Lisbon, Portugal.
"A leading payment solutions provider,with the largest business technology platform serving all kinds of businesses. Our client's operating system allows business owners to sell anywhere, work more efficiently, manage inventory, communicate with customers, book appointments, course meals, order online, and so much more.
Key Responsibilities:
As a Customer Support Agent, your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.
Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:
- Identify account holder;
- Verify account information;
- Comply with all regulatory guidelines and procedures provided by Customer.
The support will be handled both in English and in the support language.
Monday to Sunday – 24/7 (Rotative shifts including night shifts)
Days Off - 2 rotative days - 8h/day
Requirements:
Spanish C1/C2 level language skill
English B2
Ability to work independently and/or in a team
Problem solving-skills
Good communications skills (both verbal and written)
Positive attitude
Ambitious
English B2
Benefits:
Salary plus guarantee bonus
Meal allowance
Initial employment contract with a duration of 6 months;
Subsequent extension of 1 more contract for 6 months;
Permanent contract after 2 contracts;
Private health insurance after contract signature
Work Permit or Portuguese residence card is required for NON-EU candidates.
To apply, please send your CV including your full name, phone number, and personal email address
When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions.
Tipo de oferta: Integral/Full-time
Pagamento: 920,00€ - 1 270,00€ por mês
Benefícios:
- Cartão/Ticket refeição
- Seguro saúde
- Subsídio de transporte
Localização do trabalho: Presencial
