Portuguese company hires for onsite position
Location: Lisbon, Portugal
- ️ Only candidates already based in Portugal will be considered
Work Model: 100% Onsite
️ Language Requirements: English: Advanced (Mandatory)
Seniority: Júnior (1+ years)
Rate Between €2300 - 2600 RV
- ️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success
We are looking for a customer-focused IT Support Engineer to join an international team responsible for delivering high-quality technical support to end users in a dynamic corporate environment.
This is an excellent opportunity for professionals who enjoy troubleshooting technical issues, interacting directly with users, and ensuring smooth day-to-day IT operations. You will work onsite, supporting a wide range of technologies while collaborating with different business teams to provide an exceptional user experience.
If you have strong communication skills, enjoy solving problems, and are passionate about delivering excellent customer service, this role is for you.
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Provide first-line technical support to end users.
- Diagnose and resolve hardware, software, and system-related incidents.
- Manage incidents and service requests through a ticketing platform.
- Deliver timely and high-quality customer support while meeting service levels.
- Configure, troubleshoot, and maintain Windows workstations and Microsoft environments.
- Support user accounts and identity management.
- Assist with Microsoft Office 365 applications and services.
- Support Apple iOS and Android mobile devices.
- Escalate complex technical issues when necessary.
- Maintain accurate documentation of incidents and resolutions.
- Ensure a professional and customer-oriented support experience.
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At least 1 year of experience in IT Support, Help Desk, Service Desk, or End User Support.
- Technical education in Information Technology, Computer Systems, Networking, or a related field.
- Experience working with ticket management systems (ServiceNow preferred).
- Good understanding of corporate IT environments.
- Solid knowledge of:
- Microsoft Office 365
- Windows 11
- Active Directory
- Microsoft Entra ID
- Apple iOS
- Android
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal abilities.
- Professional attitude and customer-oriented mindset.
- Advanced English communication skills (spoken and written).
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Experience supporting Microsoft Teams Meeting Room environments.
- Experience providing IT support to VIP or Executive users.
- Knowledge of enterprise collaboration technologies.
- Experience working in corporate or international environments.
You are a proactive IT professional who enjoys working directly with users and solving technical challenges. You are organized, communicative, and comfortable managing multiple support requests while maintaining a high level of customer satisfaction.
You thrive in fast-paced environments, enjoy learning new technologies, and understand the importance of delivering reliable IT services that keep business operations running smoothly.
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Do you have experience providing IT support to end users in a corporate environment?
- Have you worked with ServiceNow or another ticketing platform?
- Are you confident supporting Windows 11, Office 365, Active Directory, and Microsoft Entra ID?
- Have you supported Apple iOS and Android devices?
- Can you communicate confidently in English with international teams?
- Are you comfortable working full-time onsite in Lisbon?
- Do you enjoy delivering excellent customer service while solving technical problems?
- Have you supported VIP or Executive users, or Microsoft Teams Meeting Rooms? (A plus)
If you answered "Yes" to most of these questions, we'd love to hear from you.
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Work in an international and multicultural environment.
- Be part of a professional IT support team.
- Gain experience supporting modern Microsoft technologies.
- Develop your technical and customer service skills.
- Build your career in a stable, enterprise-level environment.
- Competitive salary package.
IT Support, Help Desk, Service Desk, Desktop Support, End User Support, Technical Support, ServiceNow, Ticketing Systems, Microsoft Office 365, Windows 11, Active Directory, Microsoft Entra ID, Azure AD, Microsoft Teams, Teams Meeting Room, VIP Support, Apple iOS, Android, Troubleshooting, Incident Management, User Support, Hardware Support, Software Support, Identity Management, Enterprise IT, Customer Support, IT Operations, English, Lisbon, Portugal, Onsite, Desktop Administration, Microsoft Environment
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