Payments Integration Specialist Job Description
Department: Payments
Reporting to: Payments Manager
Working with: Integration partners, Hotel technical contacts, Host Product/Engineering, Core Support
Type: Full-time
Location: TBD
About Host
Host is building the future of hospitality technology.
We’re creating a modern, unified platform that brings together property management, payments, and the entire guest journey into one seamless system—replacing the fragmented, outdated tools that hotels have had to rely on for years. Our mission is simple: help hotels run better, move faster, and deliver exceptional guest experiences at every touchpoint.
But what really sets Host apart is the stage we’re at. We’re growing fast, solving real-world problems for leading hotel groups, and building technology that sits at the heart of how hospitality businesses operate every single day. This isn’t a maintenance role on a legacy system—this is an opportunity to shape a platform that is actively redefining an industry.
We’re looking for exceptional people—engineers and support specialists—who care deeply about quality, ownership, and impact. At Host, you won’t get lost in layers of bureaucracy. You’ll have autonomy, responsibility, and the chance to make a visible difference from day one. We value people who think critically, move with urgency, and take pride in doing things properly.
We’re building something ambitious—and we’re looking for people who want to build it with us.
The Role
As a Payments Integration Specialist, you will own and support hotel payment integrations with our payments partner. You’ll be the person customers and internal teams rely on to translate technical payment concepts into clear actions, troubleshoot complex issues, and keep integrations stable and scalable. This role is ideal for someone who has lived in PMS systems, ideally with some payments experience, who understands the nuances, the complexity, and what to look for when things don’t behave as expected.
You will:
· Be the day-to-day owner of all, but especially payment integrations for hotels using Host PMS.
· Troubleshoot technical payment and integration issues across systems (PMS ↔ gateway/processor ↔ terminal/device ↔ hotel network/environment).
· Gather and digest technical information quickly (logs, error codes, configuration details, transaction examples) and turn it into a clear plan.
· Coordinate with our payments partner and internal stakeholders to drive incidents to resolution. Setting expectations, documenting findings, and confirming fixes.
· Maintain integration documentation, configuration standards, checklists, and internal runbooks so the team can scale and repeat success.
· Proactively identify integration risks and recurring failure points, and work with the Payments Manager to improve reliability and customer outcomes.
· Support enablement: train/support internal teams so they can recognise integration patterns and route issues correctly.
What we’re looking for:
· Strong technical troubleshooting ability, especially with PMS systems (you can isolate variables, test hypotheses, and explain root cause).
· Confidence working with integration partners and technical customer teams, communicating clearly to both technical and non-technical audiences.
· Highly organised: you track multiple threads, keep stakeholders updated, and document decisions and outcomes.
· A customer-first mindset: you care about making the solution work in the real world and keeping hotels operating smoothly.
Nice to have:
· Payments industry experience (preferred) with fluency in payments concepts and terminology.
· Experience supporting integrations for hospitality (PMS/POS) or omnichannel payment setups.
· Familiarity with common operational topics: settlements, reconciliation, refunds/voids, chargebacks, tokenisation, 3DS, and device/terminal management.
Backed by Banyan Software
Host is part of Banyan Software—a global leader in enterprise software with a long-term, buy-and-hold approach.
What does that mean for you?
- Real stability – no short-term exits, just long-term growth
- Strong backing – investment in product, people, and innovation
- Global opportunities – access to a network of high-performing software businesses
At Host, you get the best of both worlds: the speed and impact of a growing team, with the security and support of a global organisation behind you.
Diversity, Equity & Inclusion
At Banyan and Host, we believe great teams are built on diverse perspectives.
Banyan affirms that inequality is detrimental to our teams, our operating companies, and the communities we serve. Our goal is to create lasting change through our actions—and together, we unite for equality and equity.
We are committed to equal employment opportunities for all, regardless of any protected characteristic, including race, colour, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, veteran status, or disability.
We support an inclusive workplace where people succeed based on merit, capability, and performance—and where everyone has the opportunity to thrive.
Why This Matters
Joining Host means:
- Building something meaningful, with real impact
- Growing your career with long-term backing
- Being part of a team where talent is recognised and opportunity is equal
Ready to take the next step in your career?
Send your application to [email protected] — we’re looking forward to connecting with you!
Tipo de oferta: Período Integral
Localização do trabalho: Trabalho remoto híbrido em Lisboa
