Location: Lisbon (Hybrid)
Contract: Permanent, Full Time
About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
Opened in 2025, our Lisbon Regional Operation Center has grown to over 60 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027.
The Role:
We are seeking a technically strong Technical Implementation Analyst to support implementations of FeneVision by owning technical configuration, customization, integrations, and data-related implementation activities.
This role partners closely with Functional SaaS Consultants, Senior Implementation Consultants, and Project Managers to ensure customer solutions are properly configured, integrated, and optimized for operational success.
The ideal candidate brings strong technical troubleshooting skills and experience working with software customizations, databases, integrations, and implementation support.
Responsibilities:
- Work closely with internal and customer project teams to deliver successful implementations of FeneVision products
- Provide support, and guidance to our customers to help them quickly get value out of our product and solution offerings
- Test configuration and solutions to ensure they satisfy customer requirements
- Manage and update task assignment to meet company and customer commitments
- Creates and updates client facing documentation including, but not limited to, meeting minutes and trip reports
- Support knowledge transfer to other team members or FeneVision groups
- Commitment to building long and lasting client relationships
Travel is required
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Responsibilities:
- Configure and customize FeneVision solutions to meet customer technical requirements
- Develop and maintain VBScript-based logic, UI customizations, automation routines, and integration scripts
- Write and maintain SQL queries, stored procedures, triggers, and data transformation scripts
- Support data migration, data mapping, validation, and database updates
- Assist with system integrations between customer environments and third-party applications
- Troubleshoot technical issues during implementation and testing phases
- Support system testing to ensure technical solutions meet customer requirements
- Work closely with Functional Consultants to translate business requirements into technical solutions
- Support customer go-live activities and post-implementation stabilization
- Maintain implementation documentation and technical documentation
- Support knowledge transfer across internal teams
- Travel as required
Requirements:
- Bachelor’s degree in Software Engineering, Computer Science, Information Systems, Engineering, Engineering Technology, or related field
- 2–5 years of software implementation and technical consulting experience
- SQL scripting and database management
- Experience with scripting, automation, or software customization (VBScript preferred)
- Experience with system integrations, APIs and data mapping
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple technical tasks simultaneously
- Strong communication skills and ability to work cross-functionally
- Fluent German
Preferred:
- Experience in make-to-order, custom manufacturing, or configurable product environments
- ERP/MES implementation experience
- Database administration experience
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.
Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.
We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.
If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.
