Casa Crisóstomo is seeking a dependable, hands-on Operations & Guest Experience Manager to help relaunch and oversee a design-forward boutique guesthouse located in Lisbon’s Avenidas Novas district.
This is a highly operational role for someone who is proactive, organized, guest-focused, calm under pressure, and genuinely takes pride in creating an excellent guest experience. We are not seeking a traditional corporate hotel manager. We are looking for someone practical, hardworking, responsive, detail-oriented, and eager to grow with an independent hospitality business over time.
The role involves helping oversee daily operations including:
- Guest check-ins and check-outs
- Guest communication and support
- OTA and channel management support (Booking.com, Airbnb, etc.)
- ADR and occupancy optimization
- Review management and guest satisfaction
- Housekeeping coordination and room inspections
- Maintenance follow-up and vendor coordination
- Day-to-day operational problem solving
- Helping maintain a welcoming, clean, and thoughtfully run property
The ideal candidate:
- Has hospitality, boutique hotel, hostel, guesthouse, or front office experience
- Is dependable, responsive, and professional
- Communicates clearly and warmly with guests
- Is comfortable multitasking and solving problems independently
- Works well in a lean, hands-on environment
- Speaks fluent English (Portuguese is a plus)
- Is comfortable using hospitality platforms and messaging tools
- Wants stability, responsibility, and long-term growth potential
Casa Crisóstomo is a boutique hospitality project focused on thoughtful guest experiences, warm service, and design-forward urban stays in Lisbon. We are building a strong operational culture centered around professionalism, accountability, guest satisfaction, and continuous improvement.
This role offers the opportunity to become a key part of an independent hospitality brand from an early stage as the business grows over time.
Location: Lisbon, Portugal
Employment Type: Full-Time
Experience: Hospitality / Guest Experience / Front Office / Boutique Hotel / Hostel Operations
Job Types: Full-time, Part-time
Pay: 920.00€ - 1,600.00€ per month
Application Question(s):
- Are you currently based in Lisbon, legally authorized to work in Portugal, fluent in English, and interested in a stable long-term growth opportunity within boutique hospitality operations?
- Are you comfortable working in a highly hands-on boutique hospitality role requiring strong reliability, fast responsiveness, multitasking, independent problem solving, and occasional weekends/evenings?
- Do you have direct hands-on experience managing guest check-ins/check-outs, OTA platforms, guest messaging, reviews, housekeeping coordination, and daily hospitality operations independently?
Work Location: In person
