Do you have a natural gift for communication and a desire to thrive in a buzzing metropolitan city? We are actively seeking driven French-Speaking Customer Advisors to join our energetic, collaborative team in the heart of Lisbon, Portugal. In this role, you will do much more than handle routine client support; you will serve as the frontline representative for an international leader in digital payment systems, helping companies and individuals manage their online transactions for a smooth, safe, and efficient experience.
As a Customer Support Specialist, your primary objective is to guide users through the modern digital payment ecosystem, transforming standard troubleshooting into seamless, secure, and successful financial journeys.
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Expert Consultation: Assist French-speaking clients via phone calls, emails, and live chat regarding payment processing, account configurations, and platform troubleshooting.
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Analytical Resolution: Investigate and resolve transaction errors, invoicing discrepancies, and profile security matters while maintaining high data accuracy and a helpful attitude.
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Security & Compliance: Strictly adhere to data privacy regulations (such as GDPR) and fraud prevention rules to ensure every transaction remains completely secure.
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Cross-Departmental Synergy: Act as the vital link between everyday platform users and our specialized technical departments, sharing user feedback to help optimize the application.
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Operational Efficiency: Multitask effectively in a fast-paced environment while remaining professional, composed, and naturally friendly.
We value a great attitude, strong communication abilities, and a solid work ethic above industry experience. You do not need a background in finance or customer service to apply, as we offer comprehensive, fully paid training to set you up for success!
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Language Proficiency: Native or near-native mastery (C1/C2 level) of written and spoken French, paired with an intermediate (B2) command of English for internal company communication, tools, and onboarding.
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Tech Savviness: High comfort level navigating various digital tools and operating multiple software applications simultaneously.
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Helpful Mindset: A genuine passion for assisting people, with the innate capability to remain calm and professional during busy peak hours.
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Geographic Status: You currently reside in Lisbon, or are fully prepared to relocate to this beautiful coastal capital city independently or via our relocation scheme.
We offer a stable and attractive rewards package created to ensure you are well-compensated for your hard work and linguistic expertise:
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Base Pay: A fixed salary of €930 gross monthly, distributed 14 times a year (which includes the standard local summer and Christmas bonus allocations).
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Punctuality Incentive: An additional monthly gross bonus of €65 for consistent attendance and reliability.
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Daily Food Allowance: €7.63 per scheduled workday, paid tax-free onto a dedicated corporate food card (adding roughly €150 extra net cash each month).
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Career Progression: Defined internal tracks to climb into leadership and specialized positions, such as Team Lead, Quality Analyst, or Corporate Trainer.
Moving to a new country is a massive step, so our mobility team makes your geographic transition completely simple and stress-free:
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Complimentary Company Housing: Move straight into a private bedroom within a high-quality, shared company apartment—with all rent and monthly utility bills fully paid for by the employer.
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Flight Reimbursement: Full compensation for your airfare to Lisbon, along with a personal airport pickup when you land.
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Administrative Support: Direct, hands-on assistance from our local HR team to help you sort out your local paperwork, including your Portuguese tax number (NIF), Social Security, and healthcare registration.
Lisbon offers the perfect blend of historic architectural beauty, a vibrant social scene, and a booming tech industry. Whether you want to catch world-class waves at the beach on weekends, explore historic streets, or enjoy incredible local food by the river, your life outside of the office will be just as exciting and fulfilling as your new career!
Prepared to jumpstart your fintech journey in sunny Portugal? Select Apply Now to upload your updated resume (please ensure your CV is written in English).
