*** This role is only for applicants based in Portugal***
Looking to grow your professional footprint in Lisbon's thriving corporate hub? We are recruiting engaging Russian-speaking Support Specialists to represent a household-name social media network. You will be the front-line contact for the platform's global user base, working alongside an international team to ensure a safe, welcoming, and functional online ecosystem.
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Inbound Assistance: Resolve account recovery, profile security, and feature-related queries for Russian-speaking members via email and live chat.
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Technical Troubleshooting: Identify system bugs and user errors, guiding customers toward quick solutions.
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Policy Enforcement: Uphold platform integrity by educating users on community standards and reporting violations.
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Performance Excellence: Meet daily operational benchmarks while delivering empathetic and efficient service.
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Language Proficiency: Native-level Russian and a professional command of English (B2) for corporate communication and onboarding.
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Local Legal Status: Must currently hold a Portuguese Residence Card (Título de Residência), EU Citizenship, or a valid Refugee Card. No visa sponsorship or international relocation assistance is provided.
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Experience Level: Open to all backgrounds. While customer service experience is preferred, we provide exhaustive professional training to set you up for success.
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Availability: Ready to work a flexible, rotating schedule in a high-energy setting.
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Gross Income: €1,237 per month (calculated on a 12-month calendar).
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Work Week: 40 hours, split across 5 working days.
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Shift Breakdown: 8-hour working days with an additional 1-hour break for lunch.
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Operational Window: Rotating shifts scheduled Monday through Sunday, between 07:00 and 00:00 (Midnight).
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Career Development: Strong focus on internal mobility—our entry-level agents regularly move into Quality Assurance and Team Management.
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Wellness & Medical: Comprehensive private health insurance and dedicated wellness benefits.
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Office Culture: A state-of-the-art workplace boasting a diverse staff from more than 50 nations.
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Lifestyle Extras: Free local language classes, organized surf trips, company sports clubs, and regular social gatherings.
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Job Security: Consistent salary and stable employment backed by a major global tech brand.
