Location: Lisbon, Portugal (On-site)
Position Type: Full-time
Schedule: Rotational shifts (Monday to Saturday)
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Shift Window: 07:00 AM – 05:00 PM
Are you fluent in Italian and English, tech-savvy, and love finding smart solutions to everyday problems? We are looking for an on-site Client Solutions Specialist to join our dedicated team in Lisbon, specifically supporting our growing Italian market.
In this position, you will represent a premier global home appliances brand, serving as the primary bridge for customers navigating product setups, technical updates, and device troubleshooting. If you want a role where your communication skills have a direct, daily impact and you are looking for long-term professional growth, we want to meet you!
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Deliver exceptional, professional support to Italian and English-speaking customers regarding premium home appliances and technical troubleshooting.
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Guide users through step-by-step device setups, operational adjustments, and product optimization.
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Log, track, and follow up on customer service tickets, ensuring detailed case history is maintained.
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Coordinate with repair teams or logistical departments to organize hardware updates or product replacements when necessary.
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Actively embrace continuous coaching, quality feedback, and tool training to maintain peak service standards.
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Language Proficiency: Full professional fluency in Italian and a high working proficiency in English (written and spoken).
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Communication Skills: Clear, confident, and professional verbal and written communication style.
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Problem-Solving Ability: A patient, structured approach to walking clients through step-by-step technical or product solutions.
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Adaptability: Highly receptive to feedback and comfortable working a rotational daytime schedule (no night shifts required).
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Location: Fully available to work on-site at our multicultural hub in Lisbon.
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Base Salary: paid over 14 months.
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Meal Allowance: €150 per month.
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Attendance Bonus: €100 per month.
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Workplace Culture: A modern, inclusive, and highly energetic office setting in Lisbon.
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Training & Development: Complete paid initial training to master the brand's product ecosystem, plus structured opportunities for internal promotion.
Submit your resume today and build a dynamic career supporting top-tier home appliance technology!
