Are you a great communicator who loves the energy of a big city? We are looking for French-speaking Customer Advisors to join our lively team in the heart of Lisbon.
In this role, you do more than just answer phones; you will represent a leading global Payment Solutions provider. You will help businesses and individuals manage their digital transactions, making sure their financial experience is smooth, safe, and successful.
Your Responsibilities
As a customer advisor, you do more than just answer questions. You help users navigate the online payment world and make sure their money transfers go smoothly.
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Expert Help: Support French-speaking customers via phone calls, emails, and live chat with payment questions, account issues, and technical troubleshooting.
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Problem Solving: Look into and fix problems with transactions, billing errors, and account security while being helpful and accurate.
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Security Focus: Follow strict rules for data privacy and fraud prevention to keep every transaction safe.
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Customer Support: Act as the link between users and the technical team, sharing feedback to help improve the payment platform.
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Efficiency: Handle several tasks at once in a fast-paced environment while staying professional and friendly.
We care most about your attitude and language skills. You do not need a background in finance or customer service to apply because we give you full training!
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Language Skills: You are fluent or native in French. You also need a good middle level of English (B2 level) for team meetings and training.
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Tech-Savvy: You are comfortable using several digital tools and software programs at the same time.
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Helpful Mindset: You enjoy helping people and can stay calm and professional even when it is busy.
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Location: You already live in Lisbon or are ready to move to this beautiful capital city.
We offer a stable and attractive package to reward your hard work:
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Base Salary: €930 gross per month, paid 14 times per year (this includes your mandatory extra summer and Christmas payments).
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Attendance Bonus: An extra €65 monthly cash bonus just for being reliable and showing up to work on time.
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Meal Allowance: €7.63 per work day, paid tax-free onto a special food card.
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Career Growth: Clear paths to get promoted into higher roles like Team Lead, Quality Analyst, or Trainer.
Moving to a new country is a big step, so we make it simple and stress-free:
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Free Housing: A private room in a high-quality shared apartment with your rent and utility bills fully covered by the company.
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Travel Help: We pay you back for your flight ticket to Lisbon and pick you up directly from the airport.
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Settling In: Direct, hands-on help with your local paperwork (getting your Portuguese tax number NIF, Social Security, and Healthcare setup).
Lisbon offers a mix of historic beauty, great nightlife, and a growing tech industry. Whether you want to go surfing on the weekends or enjoy the local food by the river, your life outside of work will be just as exciting as your new career.
