Providing technical support designed in a B2B approach to adapt to our clients needs to sustain and expand their businesses.
Support assistance requests on Apps & Advertising Services.
Customer contacts with challenging questions/requests by:
▪ Email
▪ Chat
Convert majority of email/chat cases into outbound calls:
▪ To offer white glove support regarding our services
Having to:
▪ Work with multiple tools
▪ Multitask
Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly
recommended for chat, to ensure the query has been solved in a timely manner);
Provide pre- and post-sales support for all self-service products;
Provide product and tool support to improve clients’ experience;
dentify trends and solve problems facing multiple SMB clients.
Requirements:
Speak Polish or Turkish or Arabic or Ukranian or Russian at C1/C2 level;
Speak English B2/C1 level;
Ability to work independently and/or in a team;
Problem solving-skills;
Good communications skills (both verbal and written);
Positive attitude;
Ambitious.
Note: Portuguese Residence card, or EU passport is required for NON-EU candidates.
Benefits:
Competitive salary;
Meal allowance;
Performance Bonus;
Private health insurance after contract signature;
Relocation package: accomodation provided and reimbursement of the flight ticket after 6months of contract!
You will have a 2 or 3 week training session that will be paid as well.
To apply, please send your CV in English including your full name, phone number, and personal email address.
When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.
Pagamento: 1 000,00€ - 1 600,00€ por mês
Localização do trabalho: Presencial
