At Talent Search People, we are a human resources consultancy specializing in connecting talent with leading companies. With over 15 years of experience, we select professionals with diverse specializations. We also offer RPO services to optimize talent acquisition in companies.
On this occasion, one of our leading clients in the industrial sector is looking for a Billing Supervisor with a native or bilingual German level in Porto.
Responsibilities
The Team leader will give support to the billing team, promoting a culture of excellence in service delivery and accurate billing activities customer, developing high performance and continuous improvement.
- - You will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow-ups.
- KPI's analysis and reporting of results.
- Daily preparation of reports based on KPI's: daily, weekly, monthly, quarterly and annual.
- Creation and maintenance of internal work instructions and support materials.
- Selection of personnel, initial training for new hires and continuous training.
- Ensure compliance with operational standards, quality and GDPR.
- Maintenance and update of internal procedures of the Department.
- Coordination with different business areas to ensure alignment of processes/procedures.
- Agents support and resolution of doubts regarding procedures.
- Coordination with team leaders in Spain regarding work schedules, task monitoring and absentee control.
Desired Qualifications
- You have a Bachelor Degree or provable previous experience in a similar role.
- You have worked in a Contact Center for at least 5 years, with 2 years managing teams.
- Your have a fluent level in German and English.
- Extensive knowledge of Microsoft Office Tools (Advanced Excel is a must).
- Previous experience with call management telephony platforms and CRMs.
- Strong teamwork commitment, highly oriented to targets and objectives, with a strong customer focus and dedication to client service projects.
Benefits
- An attractive salary with a language bonus!
- Many opportunities to grow and develop yourself professionally.
- Meal allowance.
- Health insurance.
- Psychological support for employees.
- Hybrid work model.
- Bonus based on performance.
Are you interested in this challenge and think you fit the profile? We would love to meet you! If this isn't for you but you know someone who might be interested, please feel free to share this opportunity.
Benefícios:
- Cartão/Ticket refeição
- Seguro saúde
- Telemóvel da empresa
- Trabalho remoto
Pergunta(s) de seleção:
- What are your salary expectations?
Localização do trabalho: Trabalho remoto híbrido em Matosinhos e Leça da Palmeira
