At Brix IT, we build technology with purpose. We’re a specialized IT consultancy focused on tailored solutions, technical excellence, and long-term partnerships.
We believe technology is made by people, for people — and that’s why we place talent at the heart of everything we do. Here, you’ll find a transparent, collaborative environment where growth truly matters.
If you’re looking for a project built on vision, trust, and real impact, Brix might be your next step.
About the role
We are looking for a ServiceNow ITSM Consultant with hands-on experience in the implementation, configuration and evolution of ServiceNow ITSM solutions. The selected professional will work closely with clients and technical teams to gather requirements, configure ITSM processes and support the development of tailored ServiceNow solutions aligned with business and IT service management needs.
Responsibilities
- Gather and analyse client requirements related to IT Service Management processes
- Translate business and operational needs into ServiceNow ITSM solutions
- Configure and maintain ServiceNow ITSM modules, including Incident, Problem, Change, Request and Knowledge Management
- Support the design and implementation of workflows, forms, fields, UI policies, notifications and approval flows
- Develop and customize ServiceNow components using Business Rules, Client Scripts, Script Includes, AJAX and related platform capabilities
- Support integrations between ServiceNow and external systems using REST/SOAP APIs or other integration mechanisms
- Work closely with business stakeholders, functional analysts and technical teams to validate requirements and proposed solutions
- Participate in testing, troubleshooting, deployment and post-go-live support activities
- Ensure ServiceNow configurations follow good practices regarding scalability, maintainability, security and platform governance
- Prepare and maintain functional and technical documentation
- Contribute to continuous improvement of ITSM processes and ServiceNow platform usage
Requirements
- At least 3 years of experience with ServiceNow implementation and configuration
- Strong experience with ITSM modules and processes
- Experience gathering client requirements and translating them into ServiceNow solutions
- Hands-on knowledge of ServiceNow development, including Business Rules, Client Scripts, AJAX, scripting and platform customization
- Experience with integrations between ServiceNow and external systems
- Good understanding of IT service management processes and enterprise IT environments
- Strong communication skills with business and technical stakeholders
- Autonomy, responsibility and proactive attitude
Why Brix:
At Brix IT, we care about what really matters: people, balance, and continuous growth.
Personalized career development: Your career path is built with you — based on your short and long-term goals and shaped to match your pace.
Projects with purpose: We work with clients across multiple industries, giving you exposure to different challenges and meaningful tech experiences.
Ongoing learning: From tech certifications to soft skills training, we support your growth through tailored learning opportunities.
Flexible work models: Remote, hybrid, or onsite — we adapt to what makes sense for you and for each project.
Human-centered culture: We’re a close-knit team with real transparency and care. We value genuine relationships, collaboration, and the well-being of those who grow with us.
Well-being matters: We know that performance depends on a healthy balance between personal and professional life. That’s why we promote a respectful, supportive environment that encourages responsible time management — recognizing well-being as key to sustainable, high-quality performance.
