Job Title: Customer Service Representative – Dutch & English (C1)
Project: Diabetes Medical Devices
Location: Porto, Portugal (Hybrid Model)
About the Role:
We are currently looking for customer-focused and solution-driven professionals to join an international team supporting a leading project in the healthcare sector, specifically within diabetes medical devices. This is an excellent opportunity to work in a meaningful environment where your contribution directly impacts users who rely on these devices in their daily lives.
As a Customer Service Representative, you will act as the first point of contact for customers, providing support, guidance, and solutions while ensuring a high-quality customer experience. You will work in a multicultural environment with continuous learning opportunities and career growth potential.
Key Responsibilities:
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Provide high-quality customer support via phone, email, and chat channels
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Assist customers with inquiries related to diabetes medical devices, including basic troubleshooting
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Handle and resolve customer complaints in a professional and timely manner
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Accurately document interactions and update internal systems
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Follow up on ongoing cases to ensure full resolution
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Maintain a customer-first mindset, ensuring empathy and clarity in all communications
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Collaborate with internal teams when necessary to resolve more complex cases
Profile & Requirements:
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Fluent in Dutch (C2)
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Strong command of English (minimum C1)
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Previous experience in customer service is a plus (not mandatory)
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Excellent communication and active listening skills
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Problem-solving mindset with attention to detail
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Ability to work under pressure and manage multiple tasks
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Comfortable using digital tools and platforms
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Availability for rotating shifts in a 24/7 environment
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Willingness to occasionally work night shifts
What We Offer:
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Salary package x 14 months
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Monthly allowance: €150 (11 months)
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Welcome bonus: €1500 (Dutch market)
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Meal allowance € 160 month
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Hybrid working model (on-site + remote)
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Paid training and continuous development
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Opportunity to work in an international and multicultural environment
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Career progression opportunities within the company
Recruitment Process:
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Initial screening and candidate presentation
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Profile validation
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Completion of the Harver assessment
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Final interview and offer
