We are seeking a Danish-speaking customer service professional who understands what exceptional customer experience means and can represent a world-leading premium automotive brand to the highest standard. The ideal candidate takes pride in delivering quality interactions rather than simply handling high volumes of contacts.
This is a fully remote position based in Portugal, supporting Danish-speaking customers throughout the entire ownership journey — from initial pre-sales inquiries to comprehensive aftersales support. You will act as the voice of a premium automotive brand, where service standards are high and the work is both meaningful and rewarding. The schedule is Monday to Friday only, with no weekend shifts and evenings free.
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Base salary
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Bonus on performance
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Fully remote role based in Portugal
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Monday to Friday schedule only
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Weekends always off
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Handle inbound customer contacts via phone, email, and chat in Danish
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Support vehicle owners with questions related to features, connectivity, technology, and general usage
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Assist with warranty inquiries, service appointments, and dealership referrals
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Manage customer complaints with ownership, professionalism, and a strong focus on resolution aligned with premium brand standards
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Guide customers across both the purchase journey and aftersales experience, ensuring a consistently high-quality service interaction
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Danish language proficiency at C1 or C2 level (mandatory)
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Current residence in Portugal (relocation is not provided for this position)
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Strong customer-first mindset with the ability to represent a premium automotive brand with confidence, care, and professionalism
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Availability to work rotating shifts Monday to Friday between 07:00 and 19:00
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Previous experience in customer service is considered an advantage but is not required
