- Fast and easy recruitment process
- The training will be fully paid
We are looking for passionate Italian-Speaking Customer Support & Reservations Specialist to join our international hospitality team in Portugal! In this role, you will be the first point of contact for guests, assisting with hotel reservations and ensuring every interaction is smooth, professional, and guest-oriented. Your mission is to deliver exceptional service while converting inquiries into bookings.
What you’ll do:
- Handle inbound calls in Italian, assisting guests with reservations and hotel inquiries
- Provide detailed information on prices, room types, services, payments, and loyalty programs
- Match guest needs with the right hotel offers, ensuring a personalized booking experience
- Convert calls into confirmed reservations using proactive sales and hospitality techniques
- Guarantee a seamless guest journey and build long-term loyalty
To succeed in this role, you will need:
- Fluency in Italian language (must be at least C2)
- Communicative level of English language (at least B2+)
- Previous experience in hospitality, sales, or reservations is highly valued
- You live in Lisbon or you are ready to relocate
- Ability to communicate clearly and effectively
What you will gain:
- Base salary: 1380€ gross per month
- Base salary with accommodation (room in shared apartment with bills included): 1050€ - only if you are currently living at least 100km away from Lisbon
- You will also receive payment for completing the training
Benefits and employment
- The first contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one)
- Public and Private health insurance provided by the employer
IF YOU ARE MOVING FROM ABROAD:
- Airport pick-up and administrative assistance with your registration in Portugal;
- Refund of the flight expenses after 9 months after the 1st day of hiring;
- Fully paid Accommodation in the city;
- Integration activities: Portuguese lessons, sports and other opportunities for integration
Note: EU citizenship or full working rights are required!!
Real Recruitment Solutions - we are a recruitment agency that will help you go through the interview process. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary, and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you will be satisfied with.
By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
?PORld>
Job Type: Full-time
Pay: 1,040.00€ - 1,380.00€ per month
Application Question(s):
- Are you located in Portugal?
- When can you start working?
- Please provide your email address:
Experience:
Language:
- Italian (Required)
- English (Required)
Work Location: In person
