Are you looking for an opportunity to work abroad, grow professionally and enjoy a better quality of life?
We are a BPO and Contact Center company specialized in omnichannel customer experience, supporting some of the world’s leading brands through innovation and multicultural teams.
We are currently expanding and looking for Nordic and European language speakers to join exciting projects in Portugal.
- Languages We Are Looking For
We are currently hiring for:
- Dutch (Netherlands & Belgium)
- German / French (Switzerland)
- What We Are Looking For
- High level in one of the languages above (mandatory)
- Strong communication skills
- Customer oriented mindset
- Proactive and dynamic attitude
- Previous experience in trainer is a plus
- What We Offer
- Competitive base salary + meal allowance
- Full time employment contract
- International and multicultural environment
- Career growth opportunities
- Work in sunny Portugal (yes… better weather, better lifestyle)
- Why Join Us?
Combine:
-International experience
-Multilingual environment
- Career growth
-A lifestyle upgrade
--Apply now and be part of a growing international team!
Main Responsibilities
- Plan, prepare and deliver initial and ongoing training sessions for contact center agents.
- Develop, adapt and update training materials, including presentations, manuals, scripts and practical exercises.
- Train agents on customer support processes related to online shopping queries, order support, product information, and customer assistance via chat, email and phone.
- Assess trainees’ performance and ensure they are ready to start operations.
- Provide structured and constructive feedback to agents and supervisors.
- Monitor quality results and KPIs, and support continuous improvement initiatives.
#KonectaPortugal
Tipo de oferta: Período Integral, Integral/Full-time
Pagamento: 1 100,00€ - 1 450,00€ por mês
Pergunta(s) de seleção:
- Inglês avançado?
- Do you speak any of the required languages?
Local:
Localização do trabalho: Presencial
