Main responsibilities of this position:
Follow the processes to maintain data quality in key systems.
Seek and gather accurate information to fully support customers.
Key Areas of Responsibility
- Follow the Core Model in place to maintain the quality of Customer and Europcar
Network data in key systems
- Maintain an excellent level of data consistency and integrity in key systems
- Accountable for a correct analysis on the inputs provided by all Business teams
- Manage new customer set-ups and changes in support of business processes
- Accountability for managing the administration of all customer-related data
- Ensuring a correct technical action that fully meets the expectations
- Identifying and communicating gaps, queries, and errors
- Maintaining a high standard of customer service
- Supporting improvement programs
- Informing Team Lead of any issues or opportunities with existing activities
- Special data related projects as assigned by management
External and Internal Partners
- Europcar Franchisee Network
- RCM and Pricing Teams
- Sales & Commercial Teams
- Operational Teams
Key Skills
- High School Completed
- Strong computer skills including basic knowledge of Microsoft office tools /
Intermediate knowledge of Excel
- Experience with Google tools will be highly valued
- Experience with Salesforce will be highly valued
- Experience with GDS applications will be highly valued
- Previous contact with Business Objects will be highly valued
- English Level B2
- Experience on working in a Multinational & cross-functional, collaborative team
environment
- Experience on working on Sales Support function
Soft Skills
- Good understanding of business processes and able to get autonomy in a consistent
way
- Has a proactive, “take-charge” work ethic, showing ambition and a drive to succeed
- Excellent team player. Able to work well within the own team, as well as building strong
relationships with all other internal and external stakeholders
- Accountability towards the performance of the team
- Excellent communication skills - Verbal and Written
- Strong ability to meet KPI’s defined
- Strong ability to work under pressure due to very short lead times
- Flexible but professional approach in contacting with persons from different cultural
backgrounds
- Strong attention to detail, accountable and focus on the quality of work
- Open to changing models, situations and evolving environments
- Follow the values of the company with a professional approach
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
