We're recruiting Dutch-speaking customer service professionals for international brands operating from Lisbon — across e-commerce, fintech, health tech and consumer goods. Multiple positions open, various start dates.
What you'll do
-
Handle inbound contacts from Dutch-speaking customers via phone, email and/or chat
-
Resolve queries on orders, accounts, billing, deliveries and product information
-
Log interactions in CRM and follow escalation procedures when needed
-
Consistently meet quality and customer satisfaction targets
What we're looking for
-
Fluent in Dutch — C1/C2 level
-
English at B2 or above for training and internal communication
-
Clear, patient communicator — written and verbal
-
Comfortable with computers and quick to pick up new tools
-
Customer-facing experience is a plus, not a requirement
-
EU work authorisation or valid Portuguese residence permit
What you get
-
Competitive base salary
-
Meal allowance 154€/month via tax-free debit card
-
Christmas and holiday allowances
-
Performance bonus + health insurance from day one
-
Fully paid training before you go live
-
Company accommodation available for candidates relocating to Portugal
-
12-month contract, renewable — converts to permanent after 2 years
Send us your CV in English or Dutch. We'll be in touch within a few business days.
