Descrição completa da oferta
City
Lisbon
State/Province
Lisbon
Country
Netherlands, Portugal
Department
Technical Customer Services
Date
Friday, September 8, 2023
Working time
Full-time
Ref#
20021702
Job Level
Specialist
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Entry Level
Description & Requirement
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Location: Lisbon, Portugal
We are Partners, we are Leaders, we are Experts and we are looking for native/ fluent Norwegian Speakers to become part of the Xerox Digital Support Team – Our team is responsible to offer the best customer experience through our Remote Support Solutions. We add value to our internal and external customers by providing the best Remote Hardware, Software and Network Solutions. This role is critical in the Support Cycle by proactively selling the benefits of troubleshooting via Telephone, Video Conferencing and Web Chat.
This position requires superior Customer Support skills that include Empathy and Sense of Urgency as well as sound Technical Skills & Aptitude
XEROX Customer Support will boost your knowledge in customer behavior and market knowledge for life.
The Talent we’re looking for:
Post-Secondary Education is an asset
1-2 years of related experience preferred
Demonstrated Superior Customer Service Skills
Experience using Social Media technologies (Skype, Facetime, Google Duo)
Experience with Apple and Android devices to support video conferencing
Solve Customer Hardware, Software and Networking problems at first contact
Solid Problem-Solving Skills
Ability to communicate effectively – listening, written & verbal
Ability to deliver results independently and as a part of a team
Strong Organizational, Prioritization & Time Management Skills
Critical thinking and decision making
Ability to multitask effectively with attention to detail
High level of achievement and self-motivation
Able to pick up new technology quickly
Xerox will offer you:
Employment directly with Xerox
New updated Competitive salary (14 months/ year)
Monthly meal allowance & Monthly language bonus
Recognition program for referral friends
On site Canteen, GYM, Soccer Field and Swimming Pool
On-site Kitchen and Vending Machines with competitive prices
Private Healthcare, Doctor on site, Wellbeing Program
Work-life balance & parenthood program
Great river view office location with easy access by public transportation
Training & Development including a 24X7 E-Learning Platform
Careers Opportunities based on performance and on a “recruit from inside” first
The chance to get involved in our Social Responsibility Program and participate in several initiatives with focus on our community, the environment, diversity and inclusion.
Note: For non-EU applicants, it is mandatory to hold a valid work permit
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