MAIA , Portugal
About Nonius
Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.
Job Description
We are seeking a highly technical, hands-on Customer Success Engineer to join the Cloud Access Strategic Business Unit within our Products Division. The Cloud Access team is dedicated to delivering a secure, scalable, and standardized gateway to the digital guest journey through industry-leading Cloud Internet Access , TV Headend , and Voice solutions.
In this role, you will act as a technical expert for our cloud product portfolio across the entire customer lifecycle. Operating at a Level 3 technical capacity, you will combine deep technical expertise with a strong execution mindset to ensure successful deployments and long-term customer success.
This role requires full-time on-site presence at our office in Maia, Portugal.
Key Responsibilities
Provide product level 3 technical support (diagnosis, troubleshooting, escalation, resolution);
Support project deployment (pre-installation checks, technical clarifications, issue resolution, system readiness);
Support integration with third-party systems (activation, collaboration with Hub Team, troubleshooting);
Product feature validation and improvement (testing, bug identification, enhancement proposals, readiness validation),
Product technical documentation management (updating training materials, quick guides, techdocs);
Internal and client feedback collection (gathering insights, pain points, relaying to Product Managers);
Sales and VAR support (technical assistance, demo kit setup, training, proof-of-concept support);
Innovation of technical support tools (exploring new support and documentation technologies, introducing new approaches).
Must Have
Bachelor's degree in Computer Networks, Computer Engineering, Computer Science, Information Technology, Telecommunications, or a related field
Strong networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and network troubleshooting.
Passion for technology and a strong desire to continuously learn and grow.
Experience in a customer-facing or customer support role.
Familiarity with AI-powered tools to improve productivity, troubleshooting, and knowledge discovery.
Creative, resourceful, detail-oriented, and highly organized, with strong problem-solving skills.
Fluent in English (spoken and written).
Nice to Have
Knowledge of VoIP and SIP technology;
Linux command line;
Scripting Languages and SQL;
Previous experience in similar positions;
Other languages.
What's great in the job?
Great team of smart people, in a friendly and open culture
Real responsibilities and autonomy
Expand your knowledge of various countries and regions
Great career opportunity in a fast-evolving Technology company
Contribute to the greater experience of millions of Travellers around the World!
What We Offer
Perks
A full-time position
Attractive salary package.
Trainings
Opportunities for training and development.
Health
Health insurance provided.
Eat & Drink
Office with staff kitchen and free beverages.
