We are partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.
This is a full-time, 40-hour-per-week hybrid position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.
Your Role
- Support customers across multiple communication channels
- Resolve billing, invoicing and account access enquiries
- Troubleshoot platform and product-related issues
- Guide customers on using products and features effectively
- Deliver timely, accurate and high-quality customer support
Your Qualifications
- Fluent English, written and spoken
- Strong interest in AI and new technologies
- Excellent communication and problem-solving skills
- Customer-focused and comfortable troubleshooting issues
- Previous customer service or technical support experience is an advantage
- Comfortable working with rotating shifts in a fast-paced environment
The Offer
- Competitive salary package + performance bonus
- Meal allowance
- Holiday and Christmas allowances
- Private health and dental insurance
- 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- Hybrid working environment in Lisbon
- International working environment
- Opportunity to work closely with cutting-edge AI technology
Job Types: Full-time, Contract, Permanent
Contract length: 12 months
Pay: 1,250.00€ - 1,450.00€ per month
Language:
Work Location: In person
