Are you passionate about healthcare technology and making a real difference in people's lives? Join a global leader in insulin delivery and diabetes technology in Porto.
In this role, you will provide empathetic support and technical troubleshooting to help patients, their loved ones, and healthcare providers seamlessly manage diabetes.
Role Overview
Position: Customer Service & Technical Support (Healthcare)
Location: Porto, Portugal (On-site)
Start Date: August 20, 2026
Contract Type: 6-month initial contract (with strong possibilities of extension)
Key Responsibilities
Patient Care: Provide empathetic customer support and technical assistance across European markets.
Problem Solving: Deliver clear technical support for advanced diabetes medical devices and accessories.
Multichannel Communication: Assist patients with product usage via phone, email, live chat, and SMS.
Order Management: Handle order intake, account renewals, and precise documentation according to compliance guidelines.
Regulatory Standards: Follow strict defined procedures and scripts to ensure medical safety standards.
Profile & Skills Required
Languages: Native or C2 level fluency in Dutch + Solid B2+/C1 level proficiency in English.
Multitasking: Proven ability to support more than one market simultaneously.
Tech & Health Savvy: A background in healthcare, customer service, or technical support is highly preferred.
Adaptability: Exceptional communication skills with the ability to retain and manage large amounts of complex medical information.
Soft Skills: High problem-solving capacity, strong prioritization skills, attention to detail, and top-tier stress management.
Empathy: Active listening skills and a calm temper to handle delicate patient issues or emergencies smoothly.
Working Hours & Shift Patterns
Schedule: 24/7 rotational shifts (Monday to Sunday).
Days Off: 2 rotating days off per week.
Night Shifts: 22:00 to 07:00 (The night shift team is small, meaning each agent only covers this schedule occasionally during the month. However, full flexibility for a 24/7 rotation is required).
Compensation & Benefits
Base Salary: €1,100 gross per month
Performance Bonus: €150 per month
Meal Allowance: €7.63 per actual working day
How to Apply
If you meet the requirements and are ready to kickstart your career in medical device customer care, send your CV in English directly to [email protected]
By applying to this position, you provide your GDPR consent for your CV and personal details to be processed exclusively for recruitment purposes for this role.
Job Type: Full-time
Pay: 1,000.00€ - 1,200.00€ per month
Work Location: In person
